Refund policy

ELYSAS Return & Refund Policy

Last Updated: August 2026

We want every ELYSAS product to arrive as expected and perform to the professional standard for which it was designed.

If you need to return a product purchased directly from the ELYSAS Online Store, please carefully review the following Return & Refund Policy.

This policy applies only to products purchased directly through the ELYSAS Online Store.

Products purchased through an authorized ELYSAS dealer or reseller are subject to the return and exchange policies of the original seller.

Nothing in this policy is intended to exclude, restrict, or replace any mandatory consumer rights that apply under the laws of your country or region.

1. 30-Day Return Period

Unless otherwise stated on the product page or elsewhere in this policy, eligible products may be returned within 30 calendar days from the date of delivery.

To initiate a return, please contact ELYSAS Customer Support before sending the product back and provide:

Your order number;
Product name and serial number;
Reason for the return;
Relevant photographs, videos, or other information if the product is damaged, defective, or otherwise abnormal.

All returns must be authorized by ELYSAS before shipment.

Do not return any product without prior authorization from ELYSAS.

Unauthorized returns may experience significant processing delays.

2. Condition of Returned Products

ELYSAS accepts voluntary returns on the basis that the returned product is in very close to new, Like-New Condition, complete, clean, and suitable for resale as a near-new product.

Customers may reasonably unpack, visually inspect, and conduct basic functional checks of the product. Any handling or use beyond what is reasonably necessary to inspect and evaluate the product may reduce its value and may result in a deduction from the refund.

To qualify for a full refund, the returned product should meet all of the following conditions:

The overall condition of the product must be very close to new;
The lens body must be free from visible scratches, dents, impact marks, paint loss, or other signs of use;
PL, LPL, or other lens mounts must not show significant mounting wear, friction marks, or abnormal signs of use;
Front and rear optical surfaces must be clean and undamaged, with no scratches, coating damage, corrosion, contamination, or other customer-caused deterioration;
Focus rings, iris rings, gears, and other mechanical components must show no abnormal wear, damage, looseness, or evidence of adjustment;
The product must show no evidence of impact, dropping, liquid exposure, excessive moisture, heat exposure, contamination, or improper handling;
The product must not have been disassembled, repaired, modified, adjusted, or otherwise internally accessed by anyone not authorized by ELYSAS;
Serial numbers, identification plates, labels, and other identifying marks must remain intact and unaltered;
Original front and rear caps, accessories, tools, documentation, certificates, and all other supplied items must be returned in complete condition;
The original lens case, inserts, protective packaging, and shipping materials should be retained and returned in a condition suitable for safe transport and resale;
Any promotional items, bundled products, or accessories included with the original order must also be returned.

A product being technically functional does not automatically mean that it qualifies for a full refund.

Cinema lenses are high-value precision optical instruments. Even where a lens remains fully operational, visible use, mounting wear, cosmetic damage, missing packaging, incomplete accessories, or other conditions affecting its resale value may result in a reduced refund.

All returned products will be professionally inspected by ELYSAS. The amount of any reduction will be determined based on the actual condition of the product, including its cosmetic, optical, mechanical, mount, accessory, and packaging condition.

To the extent permitted by applicable law:

Products showing minor signs of use, damaged packaging, missing accessories, or other conditions affecting resale value may be subject to reasonable deductions for diminished value, inspection, cleaning, repackaging, repair, or restocking;
Where a product is no longer in substantially Like-New Condition, the applicable deduction may be 15% of the product price or more, depending on the actual loss in value;
Products showing substantial damage, significant wear, optical or mechanical damage, unauthorized disassembly or modification, major missing components, or other conditions that materially affect their value or resale suitability may be refused for voluntary return where permitted by applicable law.

Where a customer has mandatory statutory cancellation or return rights, any reduction in refund will be applied only to the extent permitted by applicable law and, where required, will reflect the actual reduction in value caused by handling beyond what is reasonably necessary to inspect the goods.

3. Inspection of Returned Products

All returned lenses and related products are inspected by ELYSAS before a final refund is approved.

Inspection may include, but is not limited to:

Serial-number verification;
Exterior and cosmetic condition;
Lens mount condition;
Optical surface condition;
Focus operation;
Iris operation;
Mechanical operation;
Completeness of supplied accessories;
Condition of cases and packaging;
Evidence of impact, contamination, liquid exposure, or abnormal wear;
Evidence of unauthorized disassembly, adjustment, modification, or repair;
Evidence of use beyond what would reasonably be necessary to inspect the product.

If ELYSAS determines that the condition of a returned product affects its eligibility for return or the amount of the refund, we will notify the customer before completing the refund process.

4. Return Shipping, Insurance, Duties, and Related Costs

Except where the return is due to a product defect confirmed by ELYSAS, an incorrect item supplied by ELYSAS, or where applicable law expressly requires otherwise, all return shipping and associated costs for a customer-initiated return are the responsibility of the customer.

Such costs include, but are not limited to:

Domestic or international return shipping;
Transportation insurance;
Pickup charges;
Packaging costs;
Courier surcharges;
Fuel surcharges;
Remote-area surcharges;
Export documentation charges;
Customs-clearance charges;
Brokerage fees;
Import or re-import taxes;
Customs duties;
VAT, GST, or similar taxes;
Storage charges;
Any other charges imposed by carriers, customs authorities, or third parties.

ELYSAS does not provide free return shipping for returns arising from a customer's change of mind or other non-defective product reasons.

The customer is responsible for ensuring that the returned product is safely and properly transported to the return location designated by ELYSAS.

Because ELYSAS products are high-value professional optical instruments, all returns must:

Be shipped using a reliable and fully trackable shipping service;
Be insured for the full replacement value of the product;
Use the original packaging or equivalent professional protective packaging;
Be securely packed to protect the lens and all accessories;
Follow all return, customs, export, and import instructions provided by ELYSAS.

Where the customer arranges the return shipment, the risk of loss or damage generally remains with the customer until the returned product has been physically received and accepted by ELYSAS.

ELYSAS is not responsible for loss or damage arising from:

Loss or theft during return transportation;
Transportation damage;
Damage to optical or mechanical components during transit;
Inadequate or inappropriate packaging;
Customs detention;
Incorrect customs declarations;
Incomplete shipping documentation;
Additional charges arising from customer error.

If ELYSAS incurs additional customs duties, taxes, clearance charges, storage fees, brokerage fees, or other costs because the customer failed to follow ELYSAS return or customs instructions, ELYSAS reserves the right, where permitted by law, to deduct those amounts from the final refund.

Where the product is confirmed by ELYSAS to have:

A manufacturing defect;
A defect that existed prior to shipment;
Been supplied incorrectly by ELYSAS;
Been supplied in a configuration materially different from the order;

ELYSAS will determine, in accordance with applicable law and the circumstances of the case, whether to arrange return transportation or reimburse reasonable return shipping costs.

5. Original Shipping Charges

For voluntary returns that are not caused by a product defect or an error by ELYSAS, the following charges are generally non-refundable:

Expedited shipping;
Priority or express shipping;
Special handling charges;
Optional delivery upgrades;
Other customer-selected premium delivery services.

Where applicable consumer law requires reimbursement of the original standard delivery charge, ELYSAS will comply with those legal requirements.

6. Defective, Damaged, Incomplete, or Incorrect Products

If a product arrives:

Damaged in transit;
Defective;
Incomplete;
Different from what was ordered;
In an incorrect focal length, mount, or configuration;

please contact ELYSAS as soon as possible after delivery.

For visible shipping damage or missing contents, we strongly recommend contacting ELYSAS within 2 business days of delivery so that the condition can be documented promptly and an appropriate carrier claim can be initiated where necessary.

Please retain, where relevant:

The product;
Original product packaging;
Outer shipping carton;
Shipping labels;
All accessories;
Photographs of the package and product;
Unboxing video or other supporting information where available.

After evaluation, ELYSAS may, depending on the circumstances:

Repair the product;
Replace the product;
Supply missing components;
Replace the incorrect product or configuration;
Issue a partial refund;
Issue a full refund.

Nothing in this section limits statutory rights relating to defective, non-conforming, or incorrectly supplied goods.

7. Non-Returnable and Special-Order Products

The following products may not qualify for voluntary return:

Products manufactured specifically to customer specifications;
Custom optical configurations;
Personalized products;
Engraved or individually marked products;
Special-order products clearly identified as non-returnable before purchase;
Products modified, adjusted, or specially configured at the customer's request;
Products damaged through misuse, accident, dropping, impact, liquid exposure, unauthorized modification, or improper handling.

A product that would otherwise be excluded from voluntary return may still qualify for repair, replacement, refund, or another remedy if it is defective or where applicable law provides mandatory rights.

8. Exchanges

If you wish to exchange an eligible product for:

Another focal length;
Another mount configuration;
Another product model;
Another eligible ELYSAS product;

please contact ELYSAS before returning the original product.

Exchanges are subject to:

Product availability;
Inspection of the returned product;
Any difference in product price;
Additional shipping costs;
Applicable taxes, duties, or import charges.

Where an immediate replacement is required, ELYSAS may request that the replacement product be purchased through a new order while the return and refund of the original product are processed separately.

9. Refunds

Once a returned product has been received and inspected, ELYSAS will notify the customer whether the refund has been approved and whether any deductions apply.

Approved refunds will normally be issued to the original payment method used for the purchase.

ELYSAS will generally process an approved refund within 5–7 business days after inspection is completed.

The time required for the refunded amount to appear in the customer's bank account, credit card account, or other payment account may vary depending on:

The issuing bank;
Credit card network;
Payment service provider;
Local banking system;
Other third-party financial institutions.

ELYSAS does not control processing times imposed by banks, card issuers, or other third-party financial institutions.

10. Taxes, Customs Duties, Clearance Fees, and Import Charges

Except where mandatory applicable law requires otherwise, ELYSAS does not generally assume responsibility for customs duties, import taxes, export taxes, VAT, GST, customs-clearance charges, brokerage fees, storage fees, or other government or third-party charges arising from a customer-initiated return.

For voluntary returns, all customs, tax, import, export, and logistics costs associated with returning the product are generally the responsibility of the customer.

These costs may include, but are not limited to:

Customs duties originally paid by the customer when importing the product;
Import VAT, GST, or similar taxes paid to local authorities;
Customs-clearance fees charged by couriers;
Brokerage or customs-agent charges;
Export charges incurred when returning the product;
Re-import duties or taxes incurred when the product is returned to ELYSAS;
Storage fees, penalties, or additional charges caused by incorrect declarations, incomplete documentation, or customer error.

Where such amounts were not collected directly by ELYSAS as part of the original transaction, ELYSAS will generally be unable to refund them directly.

The customer is responsible for contacting the relevant:

Customs authority;
Tax authority;
Courier;
Customs broker;
Other third-party service provider

to request any available refund, duty drawback, VAT reimbursement, or other recovery.

ELYSAS does not guarantee that any customs authority or third-party provider will approve such reimbursement.

If a returned product generates import duties, VAT, customs-clearance charges, brokerage fees, or other costs upon arrival at the ELYSAS return destination, and such amounts are properly the customer's responsibility, ELYSAS may require the customer to pay those charges in advance or, where permitted by law, deduct them from the final refund.

Taxes collected directly by ELYSAS as part of the original purchase will be refunded where required by applicable law.

Where the return arises from a confirmed product defect, incorrect shipment, or another circumstance for which ELYSAS is legally responsible, the applicable consumer protection laws and ELYSAS's specific resolution for that case will apply.

11. Order Cancellation Before Shipment

If you wish to cancel an order that has not yet shipped, please contact ELYSAS as soon as possible.

Standard in-stock orders that:

Have not yet shipped;
Have not entered the fulfillment process;
Have not entered special production or customization;

can generally be cancelled and refunded.

Orders involving:

Custom manufacturing;
Personalization;
Custom optical configurations;
Special mechanical configurations;
Customer-requested modifications;
Other customer-specific production or services;

may become non-cancellable once production, modification, adjustment, or other special work has begun.

Where permitted by applicable law, costs already reasonably incurred in connection with such customer-specific work may be deducted or become non-refundable.

12. Statutory Consumer Rights

Customers in certain jurisdictions may have additional statutory consumer rights.

For example, qualifying consumers purchasing online in the United Kingdom or European Union may have a statutory right to cancel certain eligible distance purchases within 14 days after receiving the goods, subject to applicable conditions and statutory exceptions.

The specific rights, procedures, return obligations, and exceptions applicable to a customer will depend on the laws of the customer's jurisdiction.

Where mandatory consumer protection law provides rights that are more favorable to the customer than this policy, those statutory rights will prevail.

Nothing in this Return & Refund Policy is intended to exclude, restrict, reduce, or replace any consumer rights that cannot legally be excluded or waived.

13. How to Start a Return

Before returning any product to ELYSAS, please contact:

ELYSAS Customer Support

Please provide, where applicable:

Order number;
Customer name;
Product name;
Product serial number;
Reason for return;
Photographs where damage, defects, or other abnormalities are involved;
Any other information reasonably requested by ELYSAS.

After reviewing the request, ELYSAS will provide return instructions.

Where applicable, ELYSAS may issue a:

Return Merchandise Authorization (RMA)
or other return reference number.

Products returned without prior authorization may experience delays in inspection, return processing, and refund processing.

Products Purchased from Authorized Dealers

If the product was purchased through an authorized ELYSAS dealer rather than directly from the ELYSAS Online Store, please contact the original dealer regarding:

Returns;
Exchanges;
Order cancellations;
Commercial refunds.

Dealer purchases are subject to the applicable sales and return policies of the original dealer.

Manufacturer warranty service and technical support for eligible products remain subject to the applicable ELYSAS Warranty Policy.